DB
David B

1 reviews | Active since Aug 2011

02 Feb 2015, 10:46

Extra billed for CC on Bundled Platinum plan

End of last year I changed my platinum credit card and cheque account to the bundled payment option. This was suggested to me when I asked why the bill you for ebucks on the CC when the new ebucks rules stated it is now free on platinum.<br> <br> This year I double check everything and notice, they bill me the R199 which includes the CC as part of a bundled payment plan, as well as another R53 CC account fee.<br> <br> I escalated this via Platinum Premier suite online on the 15th January, who contacted me within 2 days on the 17th to say it was referred to the credit card department. Since then I have not had a single update, even after asking for an update. I am usually reasonable but this is taking very long now to resolve.<br> <br> Premier support *** <br> SD***: PV*** - Credit Card ***0<br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Feb 2015, 10:58
Official
Hello Tinuva,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 615699.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)