BG
Brad G

1 reviews | Active since Nov 2017

06 Nov 2017, 12:58

************ TRANSACTION FEES!

I have had nearly R1000 in bank fees applies to my cheque account to honour transactions that I had insufficient funds to honour. There is a charge of R110 for every transaction that does not go through that FNB honours on your behalf. This was never explained to me! I never asked for this! And I have been told it is my responsibility to know all FNBs pricing! I am ABSOLUTELY DISGUSTED BY THIS SCHEME WHICH IS OBVIOUSLY THERE IS ****** MONEY OUT OF POORER PEOPLE!

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Nov 2017, 13:16
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

BG
Brad G's update06 Nov 2017, 16:43
Reviewer Update
I have since been informed from FNB that I had money in my account when I originally made my transactions BUT because it could take several days to process it is my responsibility to manage the money I have available myself. Also, this is a Premier Banking feature :/