******ion and poor service!

I went to FNB Benmore on the 3rd of January to settle and close my credit card account. I was advised telephonically of the settlement amount and paid said amount immediately.(REF: CAS_***_c4s5b0) On the 6th of January I phoned to find out what is happening. I was told to pay another amount! (REF: CAS_***_f4r9m6). The lady that helped me try to convince me to just pay the extra amount!! This is beyond poor service from FNB and I will NOT be paying any further amounts. All calls are recorded and perhaps the Ombudsman should look into this as it is borderline ******ion!