EXTERMELY bad service on secure chat, issue still not resolved!

So admittedly this started with me making an error on my FNB app. I transfer from one of my accounts money to another, which is closed, but for some reasons FNB keeps it on my profile dispite me requesting them to remove it!....

I realised my error immediately, and contacted the so called private banking secure chat. Which i was promised gives me custom and proper service should I ever need it. I first contact them the very night I made the error, to which I get offered to fill in a form that states the form is not valid to reverse transfers to a credit card.... and I explained to the consultant that he is not reading my request properly as the transfer was made to a credit card! so he disappears again for another lot of minutes. Then to come back with this genius statement.... transfers to closed/inactive accounts are automatically reversed in 24hours. I thought well this type of system makes sense as a security and I accepted the response, thinking not bad.

2 days lates guess what.... no reversal..... I decided to contact the secure chat again. First while Im typing they type and then this clears everything you have sent yet, which is EXTEREMELY frustrating.... then once you do get to send you message, the consultant disconnects... guess what not once not twice 4 ****** times... at this point im boiling! When I do get someone that allows me to type and that doesnt disconnect they have to transfer me to the credit card department.... when I get to the credit card department I get transfered back to admin, and guess what.... admin now transfers me back to credit card.... all of this while im telling them I just came from that department!!!!! I then noticed my calender and realised if Friday in South Africa! So no one wants to work and every one is just deflecting.... As a FNB private banking client I feel this is **** poor service! some of the worst service I have had in my life!