SO
Sonja O
1 reviews | Active since Apr 2019
14 Oct 2019, 22:04
Extemely unhappy fnb client
How do you as a bank give a loan to someone and not cancel the online application. I only. Received an sms. Not even an email or agreement. Nothing. Not even a phone call I have received a second loan days later which i cant afford. How do you expect me to pay 2 loans. Why was i not contacted. If you can see i have an existing loan. I want this sorted by close of business tomorrow.
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Replies (7)0
Replies (7)SO
Sonja O's updateReviewer Update
15 Oct 2019, 22:25This matter has not been dealt with in any way as professional.
Even though the money was taken of my account this has not been removed from my. Loans account.
To top it off the my loan account has been taken off twive which has put me in aminus and lost the little bit of money i could use lost!
I could not use the money in my account that was left.
How was this done professionally to only put me in a worse position.
I wanted this sorted by close of business.
Then you want consultants to phone me and do security checks to fix your mistake.
Diagusted to say the least.
Sort out my account. I want my balance where it was and the loan account removed.
There should be no excuses.
Even though the money was taken of my account this has not been removed from my. Loans account.
To top it off the my loan account has been taken off twive which has put me in aminus and lost the little bit of money i could use lost!
I could not use the money in my account that was left.
How was this done professionally to only put me in a worse position.
I wanted this sorted by close of business.
Then you want consultants to phone me and do security checks to fix your mistake.
Diagusted to say the least.
Sort out my account. I want my balance where it was and the loan account removed.
There should be no excuses.
SO
Sonja O's update15 Oct 2019, 22:25
Reviewer Update
This matter has not been dealt with in any way as professional.
Even though the money was taken of my account this has not been removed from my. Loans account.
To top it off the my loan account has been taken off twive which has put me in aminus and lost the little bit of money i could use lost!
I could not use the money in my account that was left.
How was this done professionally to only put me in a worse position.
I wanted this sorted by close of business.
Then you want consultants to phone me and do security checks to fix your mistake.
Diagusted to say the least.
Sort out my account. I want my balance where it was and the loan account removed.
There should be no excuses.
Even though the money was taken of my account this has not been removed from my. Loans account.
To top it off the my loan account has been taken off twive which has put me in aminus and lost the little bit of money i could use lost!
I could not use the money in my account that was left.
How was this done professionally to only put me in a worse position.
I wanted this sorted by close of business.
Then you want consultants to phone me and do security checks to fix your mistake.
Diagusted to say the least.
Sort out my account. I want my balance where it was and the loan account removed.
There should be no excuses.
SO
Sonja O's updateReviewer Update
16 Oct 2019, 11:15Not done and not resolved. My account has never looked this bad.
What is wrong with your department that cant fix the problem.
Its not my problem or mistake but yours.
Fix it immediately
What is wrong with your department that cant fix the problem.
Its not my problem or mistake but yours.
Fix it immediately
SO
Sonja O's update16 Oct 2019, 11:15
Reviewer Update
Not done and not resolved. My account has never looked this bad.
What is wrong with your department that cant fix the problem.
Its not my problem or mistake but yours.
Fix it immediately
What is wrong with your department that cant fix the problem.
Its not my problem or mistake but yours.
Fix it immediately
SO
Sonja O's updateReviewer Update
16 Oct 2019, 19:01Great. Going in day 3.
Nothing has been sorted.
Instead you have taken all my money and my account shows i owe you money.
And i still have a second loan account.
Im a single mother that needs to support my child and could not buy anything for 2 days.
Some great service you are providing.
My account better be back tomorrow the way it was by 9 otherwise im takimg this matter further.
And you better hope i have no debit orders going off at the end of october as my loan is only due end novembed.
Get it sort now.
Nothing has been sorted.
Instead you have taken all my money and my account shows i owe you money.
And i still have a second loan account.
Im a single mother that needs to support my child and could not buy anything for 2 days.
Some great service you are providing.
My account better be back tomorrow the way it was by 9 otherwise im takimg this matter further.
And you better hope i have no debit orders going off at the end of october as my loan is only due end novembed.
Get it sort now.
SO
Sonja O's update16 Oct 2019, 19:01
Reviewer Update
Great. Going in day 3.
Nothing has been sorted.
Instead you have taken all my money and my account shows i owe you money.
And i still have a second loan account.
Im a single mother that needs to support my child and could not buy anything for 2 days.
Some great service you are providing.
My account better be back tomorrow the way it was by 9 otherwise im takimg this matter further.
And you better hope i have no debit orders going off at the end of october as my loan is only due end novembed.
Get it sort now.
Nothing has been sorted.
Instead you have taken all my money and my account shows i owe you money.
And i still have a second loan account.
Im a single mother that needs to support my child and could not buy anything for 2 days.
Some great service you are providing.
My account better be back tomorrow the way it was by 9 otherwise im takimg this matter further.
And you better hope i have no debit orders going off at the end of october as my loan is only due end novembed.
Get it sort now.
SO
Sonja O's updateReviewer Update
17 Oct 2019, 08:42How wonderful is the fnb service that i now get message to pay my overdrawn account.
With immediate effect i will be taking this matter futher.
With immediate effect i will be taking this matter futher.
SO
Sonja O's update17 Oct 2019, 08:42
Reviewer Update
How wonderful is the fnb service that i now get message to pay my overdrawn account.
With immediate effect i will be taking this matter futher.
With immediate effect i will be taking this matter futher.
SO
Sonja O's updateReviewer Update
17 Oct 2019, 14:08AND STILL NO FEEDBACK AND YOU ARE PHONING ME FOR MONEY AFTER YOU TOOK MINE.
THIS IS RIDICULOUS.
I WILL BE MOVING TO ANOTHER BANK.
YOU BETTER GET THIS SORTED
I HAVE A 10 YEAR OLD TO FEED AND YOU TOOK THE ONLY MONEY I HAD.
THIS IS RIDICULOUS.
I WILL BE MOVING TO ANOTHER BANK.
YOU BETTER GET THIS SORTED
I HAVE A 10 YEAR OLD TO FEED AND YOU TOOK THE ONLY MONEY I HAD.
SO
Sonja O's update17 Oct 2019, 14:08
Reviewer Update
AND STILL NO FEEDBACK AND YOU ARE PHONING ME FOR MONEY AFTER YOU TOOK MINE.
THIS IS RIDICULOUS.
I WILL BE MOVING TO ANOTHER BANK.
YOU BETTER GET THIS SORTED
I HAVE A 10 YEAR OLD TO FEED AND YOU TOOK THE ONLY MONEY I HAD.
THIS IS RIDICULOUS.
I WILL BE MOVING TO ANOTHER BANK.
YOU BETTER GET THIS SORTED
I HAVE A 10 YEAR OLD TO FEED AND YOU TOOK THE ONLY MONEY I HAD.
SO
Sonja O's updateReviewer Update
17 Oct 2019, 16:07So phoning your customer care apparently also does not help
Numerous complaimts on this platform. I still have no money and it shows i owe you money. And you are taking off extra cost.
Im done with fnb.
You owe me money.
3days withou funds in my account.
Who is going to compensate me for this.
Will you feed find child
You just dont care.
Numerous complaimts on this platform. I still have no money and it shows i owe you money. And you are taking off extra cost.
Im done with fnb.
You owe me money.
3days withou funds in my account.
Who is going to compensate me for this.
Will you feed find child
You just dont care.
SO
Sonja O's update17 Oct 2019, 16:07
Reviewer Update
So phoning your customer care apparently also does not help
Numerous complaimts on this platform. I still have no money and it shows i owe you money. And you are taking off extra cost.
Im done with fnb.
You owe me money.
3days withou funds in my account.
Who is going to compensate me for this.
Will you feed find child
You just dont care.
Numerous complaimts on this platform. I still have no money and it shows i owe you money. And you are taking off extra cost.
Im done with fnb.
You owe me money.
3days withou funds in my account.
Who is going to compensate me for this.
Will you feed find child
You just dont care.
SO
Sonja O's updateReviewer Update
17 Oct 2019, 18:05So this will be my 8th message and out of all of them i received one reply.
Still my account is not sorted and im without money.
Phoned customer service twice and i was promised someone will phone me back.
Never wil i ever refer anyone to fnb again.
From the best service to the worst.
Putting me in more debt and taking money from me.
I will be contacting the legal department in the morning.
This is absolutely pathetic.
Still my account is not sorted and im without money.
Phoned customer service twice and i was promised someone will phone me back.
Never wil i ever refer anyone to fnb again.
From the best service to the worst.
Putting me in more debt and taking money from me.
I will be contacting the legal department in the morning.
This is absolutely pathetic.
SO
Sonja O's update17 Oct 2019, 18:05
Reviewer Update
So this will be my 8th message and out of all of them i received one reply.
Still my account is not sorted and im without money.
Phoned customer service twice and i was promised someone will phone me back.
Never wil i ever refer anyone to fnb again.
From the best service to the worst.
Putting me in more debt and taking money from me.
I will be contacting the legal department in the morning.
This is absolutely pathetic.
Still my account is not sorted and im without money.
Phoned customer service twice and i was promised someone will phone me back.
Never wil i ever refer anyone to fnb again.
From the best service to the worst.
Putting me in more debt and taking money from me.
I will be contacting the legal department in the morning.
This is absolutely pathetic.