Expression of my dissatisfaction of FNB Bank help Desk

I would love to place my utter dissatisfaction on the service of FNB in regard of my 32 day notice account. I placed a notice last month and I was told that my money will be in on 15 August 2022, on the 15 August my notice account was debited with the amount I requested. When I went to the branch on Monday morning to enquire why the requested amount was not reflecting in my savings pocket account I was instructed to wait another day. Today I went to enquire again. They picked up that the savings pocket was inactive. They activated my account and instructed me to wait for 24 to 48 hours. They also said there is a possibility that my money might go back to the 32 day notice account, which would mean I have to wait another month. We once encounted such an incedence at nedbank with our stokvel account where we had to update our fica documents and within a days time we received our money which was hanging from the notice account of our stokvel in nedbank. The helpdesk of FNB is very poor.