Exploiting customers during these stressfull times!

In the process of getting a further loan processed on two bonds which FNB has offered me a significant better interest rate once I had an offer from another bank. Because of the situation our country (actually the whole world) is in, i was unable to sign the documentation at the attorneys before the lockdown. I have in the meantime requested that FNB please consider matching the interest rate in the current outstanding amount, yet they simply refuse. Well done on exploiting your customers during these stressfull times!