Exploiting consumers for the long term profits

Still suffering shocking service by FNB homeloans since 18/05/2014 (see my prior post)<br> Informed on thurs fulfillment expected in 48 hours. Contacting FNB tuesday EOB am told:<br> <br> Please confirm that you have the shortfall of R*** ***.xx prior to final<br> You have to build to 32% before requesting payments<br> <br> First mention of any shortfall, with no further explanation. Querying this I am assured a Themi will contact & advise me.<br> Nothing - my query remains unaddressed while new delays drag this out even further by more appalling service! <br> <br> Such bad treatment can no longer be tolerated! I lose time & money daily as FNB fails to deliver on promises, incurring more undue stress and financial loss for contractors standing idle waiting for materials to be funded AS COMMITTED BY FNB. Compensation should be due - I'm bound ceding profitable revenue to FNB over a long bond term - it's consumer exploitation the ombudsman need preside over to protect my fair rights.<br> <br> FNB shows absolute disregard for real needs of long standing customers here.<br> Interests incurred over the long term generates big profit - one could expect respectful, customer centric interactions - not being ignored & sidelined