LP
Leevashan P

1 reviews | Active since Feb 2017

24 May 2018, 13:03

Exploitation by FNB, they will do anything to make money! ** STAY AWAY FROM THIS BANK!

I have been charged R330 in fees for purchases i did on the 18 May which reflects as #ITEM PAID NO FUNDS 3 ITEMS ON 18/05/. When I called the call centre they said my account is not in the negative and the merchant banked the transactions on the 23 May. My 3 transactions was a total of under R100 and furthermore the money was deducted from my balance. This is total exploitation by fnb as this a new charges I never experienced before. What makes me more angry is that I got charge 330 for transactions less than 100. I would advise all to stay away from fnb and rather go to capitec, I already have an account with them and they don't pull these gimmicks. I will be moving all my accounts over because this is ridiculous.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply24 May 2018, 13:34
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

LP
Leevashan P's update08 Jun 2018, 12:51
Reviewer Update
Fees were reversed, but still not happy with hows this pricing system works