Expired cheque / non delivery/ pathetic service

I have been calling after FNB after receiving notification of my new cheque card being delivered, this was close to the end of June 2022. My card has expired on the 31 July still I have received no card, only failed attempts at delivering my card. I was notified after complaining about no communication regarding my card, my card will be delivered on the 05th August, after waiting the whole day for delivery at 16:00 I was notified that DSV had trouble with their vehicle. I then lodged a complaint with FNB Retail Service Delivery and I was notified via sms that my card will be delivered on Monday 08 Aug, I was even called by FNB informing me that they are tracking the driver and it will be delivered by 11:00. At 15:30 yesterday I called DSV to find out where the driver is, I was then told after a long call of holding that the driver is 40 minutes away, which I then proceeded to wait until 17:00 for my card which obviously ended up in a no show. This is absolutely unacceptable service I am experiencing by First National and that has chosen to use DSV Courier Company. I seriously will be considering changing my bank of choice.