SP
Simoné Pieterse
1 reviews | Active since Nov 2017
29 Oct 2020, 16:04
Expired cards - No delivery and NO feedback
I am currently not in SA but my bank cards have expired. I have requested for the cards to be delivered. I have requested delivery and confirmed all information more than 5 times via email and online chats. I have even logged complaints. It has been more than 4 months and my cards are still not delivered. How difficult can it be to deliver 2x bank cards? I am so disappointed in the service received from FNB. I have been banking with FNB for more than 15years and I have never received such bad service.
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Simoné Pieterse's updateReviewer Update
08 Dec 2020, 10:24Hi this has not helped in any way.
I have requested for my cheque and credit card to be delivered same day same address. Only cheque card have been delivered. I have confirmed all the relevant information. Now i have been informed my credit card was destroyed after I have requested delivery AGAIN!!! I am not doing this process again. I am not in SA and this card must be delivered to the same address i have confirmed 15 times. Before end of this week. This is the worst customer service you can give and to make things better the email address is called retail service recovery but you guys just mess it up every time!
I have requested for my cheque and credit card to be delivered same day same address. Only cheque card have been delivered. I have confirmed all the relevant information. Now i have been informed my credit card was destroyed after I have requested delivery AGAIN!!! I am not doing this process again. I am not in SA and this card must be delivered to the same address i have confirmed 15 times. Before end of this week. This is the worst customer service you can give and to make things better the email address is called retail service recovery but you guys just mess it up every time!
SP
Simoné Pieterse's update08 Dec 2020, 10:24
Reviewer Update
Hi this has not helped in any way.
I have requested for my cheque and credit card to be delivered same day same address. Only cheque card have been delivered. I have confirmed all the relevant information. Now i have been informed my credit card was destroyed after I have requested delivery AGAIN!!! I am not doing this process again. I am not in SA and this card must be delivered to the same address i have confirmed 15 times. Before end of this week. This is the worst customer service you can give and to make things better the email address is called retail service recovery but you guys just mess it up every time!
I have requested for my cheque and credit card to be delivered same day same address. Only cheque card have been delivered. I have confirmed all the relevant information. Now i have been informed my credit card was destroyed after I have requested delivery AGAIN!!! I am not doing this process again. I am not in SA and this card must be delivered to the same address i have confirmed 15 times. Before end of this week. This is the worst customer service you can give and to make things better the email address is called retail service recovery but you guys just mess it up every time!