Hellopeter
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Simoné Pieterse

1 reviews | Active since Nov 2017

16 Dec 2020, 17:38

Expired cards = 5months and still no delivery

I am currently residing overseas, my cards have expired. I have requested that my cheque and credit card be delivered same day same delivery address. Only one card was delivered after I have struggled more than 4months to get it delivered. I have logged complaints, logged a complaint on hellopeter (yes this is my second complaint for the same issue) tried to chat online still no solution. I have asked that someone contact me on my international number, no feedback. I have emailed the person who assisted me previously and i am just ignored. The service recovery email address sends a response to say some will get back to you within 48hours, i have now waited almost 2 weeks no response. We have family visiting and I want my cards to come with them they are leaving friday 18 Dec 2020. This deadline will not be met and it will now cost me money which I will NOT pay. When I finally got hold of someone online they informed me that my credit card that I pay every month have been destroyed. After requesting delivery more than 10 times. So please FNB please advise how this will be resolved as I have had enough of the **** service and attitude of the employees.

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Replies (1)
SP
Simoné Pieterse's update18 Dec 2020, 05:38
Reviewer Update
This response does not mean anything! I do not have 48 hours! You had 6 months to deliver the card!!! I now have 3 hours!!!Your employee sends me a letter from myself dated 13 October confirming delivery address, confirming both cards need to be delivered, confirming that I need to be contacted on my international number. Then asks me to please send all my emails so they can investigate where and when I requested both cards to be delivered. And then ask me to confirm that they can use delivery address on the letter? Really??? What the hell is going on it 1x card that needs to be delivered. Now it is urgent. Can a manager please contact me and advise how this will be resolved??? Giving an automated reply to a second complaint for the same query is pretty much pathetic service.