JG
Jesse G

1 reviews | Active since Feb 2017

15 Feb 2017, 21:34

EXPIRED CARD????????? What to do? :(

<p>My card expired, no new card or notificaction of new one to be delivered.</p> <p>I have contacted FNB last week Friday to enquire when I will be receiving my new card as my card expired on 31January 2017. I was told it is computer generated and that when the card is with the courier they will contact me, alternatively go online and apply for it there, how the hell do you work on such a complicated site. Problem is that i was already embarrassed at the gas station , where the receipt comes out saying do not release goods, I was told that I should go and apply for a temporary card at a branch until I get my new card, whereby I have to pay for a new card and take time off from work to do this. This is pathetic.... I exclaimed and demanded to speak to a manager but was put through to a call centre. PERHAPS MY BUSSINESS IS JUST NOT GOOD ENOUGH FOR THEM...Closing my account would be an Idea...</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Feb 2017, 10:03
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)