Expired Bank Card

Visit 1-My Mom received sms to collect her card in early January. She waited in queue for 30 minutes to find that the card issued was for her husband. His card not due for replacing, not close to expiry date. Told teller that this was potentially an error in the system. Teller advised that she wait for her card.<br> Visit 2-Dad went to pick up his new bank card. He was told to take the card and that his wife should wait for an sms to receive her own sms as the system would issue a card when needed.<br> Visit 3-Mom returned to the bank with 4 days to go before the card expired. Teller told her that she would not order a card as this would be charged to her account. <br> Visit 4-Bank card had expired. Again a problem with the system which did not allow for the bank error to be addressed without her waiting for 30+ minutes. She has now had to pay R120 for a temp card. Teller said manager had reversed charge but debit taken anyway. She now has the privilege of returning to the bank for a 5th visit to deal with a problem she has been trying to prevent since early January.<br> The system breakdown is frustrating. The lack of willingness to own and deal with problem is what prompts me to complain.