Experiencing the worst banking experience with FNB. They are *****ulent.

FNB *****ulently charges me exorbitant fees by playing delaying tactics to downgrade my product from Private Clients to a normal cheque because there is nothing Private about the Private Clients Account. I requested a downgrade from the Canal Walk branch in Cape Town in March and they (FNB) haven't downgraded my product instead they *****ulent charge me the fees. They are charging me for *********** staff who did not action my request, yet they (FNB) promised when I visited their branch in March 2024. This is the worst experience of my life. This is *****.