Experience with two FNB Branches......It's like visiting two different planets??!!

This review is about a particular Branch of FNB and not the Company as such. As most users of the FNB App is aware, the last couple of days has been a proper train smash!! After using all other avenues available on line and by phone, My wife and I decided to visit the closest FNB Bank. At the Irene Mall Branch, we were told that they were offline. So OK, we phoned the number listed on the website of this branch, and just got no answer. We drove down to the Irene FNB Bank again only to be told that they were still offline.....really??? I then inquired as to why they do not answer their phone so we can check if they were online before going there. We were told that they now use a different phone number....unbelievably poor service and ***** you attitude. I will write a review about our decision to go to another branch of FNB, namely the Rivonia Branch. Regards, Johan Kruger.