Expensive banking fees

Good day

I a update my account to a FNB private wealth card in error I contacted FNB and request for a downgrade to my old account They told me it was successfully done.. Which is not. I had been calling FNB several times and every time they confirms it is done.

FNB it is not!!!! My account was not down graded to my old account.

I am not paying R500.00 in banking fees.

I requested that a consultant phone me back and rectify it but no one did.

Please downgrade me back to an FNB Gold account. This is unacceptable.

Do you really expect me to pay R500.00 per month just to bank with you.