Expectations

Dear FNB Customer Support,

I am writing to express my dissatisfaction regarding the lack of feedback on a complaint I logged on 1 August 2025 via HelloPeter.

I received an acknowledgment with a reference number and, on 4 August, an email stating that someone would contact me either telephonically or via email within 48 hours. However, it is now well past that timeframe, and I have yet to receive any form of communication or update regarding the status or resolution of my query.

It is deeply concerning that I am now required to follow up on a matter that should already be under active investigation. I respectfully request that you refrain from using phrases such as “Customer first” when the handling of this matter clearly contradicts that sentiment.

Please escalate this issue and provide me with a clear update on the progress and expected resolution time as soon as possible.