Expectation not met
<p>I wrote my complaint to FNB on the 5th of August and then they created and expeation to say I was going to received the funds that if i submit a signed letter and my ID copy. I called them this morning it seems like there was no follow up done and I'm just a customer waiting for this service perovider to deliver. I'm really disappointed by this. I don't understand why i need to be treated like this!</p>
Good Day
please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 990243
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Good Day
please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 990243
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)