PL
Paul L

1 reviews | Active since Dec 2011

08 Aug 2015, 07:27

Exorbitant service/transaction fee increase

From the 1st of July, FNB has exorbitantly increased their service/transaction fees on my accounts. The three issues I have are the following:<br> <br> 1) Smart Account: I have a Smart account which costs R49 per month. This amount used to include all my monthly transactions with no extra fees payable. FNB has recently restructured this account's pricing and seriously limited the number of free transactions included in the R49. The end result being that my total monthly service/transaction fees on my Smart account have more than doubled.<br> <br> 2) Gold Credit Card: FNB has just increased my monthly Credit Facility Service Fee by 46.6%! They have also increased my Credit Card Account fee by 14.86%. This, during a time when CPI inflation is only sitting at 4.7%.<br> <br> 3) Gold Credit Card interest rate: In July, the reserve bank increased the repo rate by 0.25%. Normally, the banks then increase the interest they charge on their accounts by the same amount. However, FNB subsequently increased the interest rate charged on my credit card by 0.55%!<br> <br> These increases are absolutely outrageous! I feel that I have been thoroughly ripped-off. This, after being a loyal customer for many years.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Aug 2015, 08:50
Official
Hello paullotter,

Thank you for bringing this matter to our attention.

Please be advised that FNB reviews it's pricing annually.
Your complaint has been escalated to the Credit Card department for investigation. Your complaint reference number is 737929.

Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)