1 reviews | Active since Sept 2016
Exorbitant service charge prepaid electricity through the App
I bought R100 Prepaid electricity through the app however i notice exorbitant service charge: why ?
FNB :-) PREPAID WORLD. Elec Amt: R18.03. Vat Amt: R2.21. Meter: 2414*****. Token: 6 ********** -4 ********** -5047. Units: 14.2kWh.
FNB :-) Service Fee: R81.97. FNB ***. Municipality Ref: ********** 1. Queries? Contact Municipality.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)