Exorbitant (and unexplained) bank charges
I'm so disappointed. I have been singing the praises of FNB, until recently on the 16th of the month (when all my money is generally spoken for) I receive a notification that my account is in arrears which is very unlikely as I have paid everything off, deposited into my savings, etc.
Upon further investigation, I see :
R74.25 service fees R306,60 value added service fees R38,80 non FNB ATM withdrawal R53,00 monthly account fee
That is R473,00 in bank charges in the middle of the month! Where the HECK does your average South African get that kind of money for bank charges?
That is not what I signed up for, and I am massively disappointed.
Good day Jesse-Lee Rowe ,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Sales and Service Contact Centre who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Good day Jesse-Lee Rowe ,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Sales and Service Contact Centre who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)