AS
Antoinette S
1 reviews | Active since Dec 2015
29 Oct 2019, 12:08
Exhausting dealing with FNB
There is absolutely no service from FNB, been trying for more than 2 months to get help regarding a *****elent transaction for R1026.46 on 23 August where i did not authorise my card and they keep saying i have authorised it and i am asking them as a bank to get the merchant slip then they will see i never authorised anything Also I asked them to close these accounts ***, ***, *** weeks ago. I don't need them but it is still open
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
29 Oct 2019, 12:24Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply29 Oct 2019, 12:24
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
AS
Antoinette S's updateReviewer Update
02 Nov 2019, 09:33Dear FNB Hello Peter Complaints Team
After getting call from Dineo on Thursday confirming she is verifying me and closing the accounts. They still remain open. What is wrong with your team? Everyone is equally of no help or service
After getting call from Dineo on Thursday confirming she is verifying me and closing the accounts. They still remain open. What is wrong with your team? Everyone is equally of no help or service
AS
Antoinette S's update02 Nov 2019, 09:33
Reviewer Update
Dear FNB Hello Peter Complaints Team
After getting call from Dineo on Thursday confirming she is verifying me and closing the accounts. They still remain open. What is wrong with your team? Everyone is equally of no help or service
After getting call from Dineo on Thursday confirming she is verifying me and closing the accounts. They still remain open. What is wrong with your team? Everyone is equally of no help or service