Exhausted

Over two weeks ago I requested a credit refund on my Smartbond account. I sent all the documentation. I received no feedback, called and after holding several minutes was assisted to be told they require another form, to be completed in front of a FNB consultant, signed in front of the consultant and then sent to them. This was all done last Tuesday. Still no update or movement on my Banking App. Numerous calls and holding for endless times, made me upset and fuming, only to be told it was not yet processed. Today is Monday, no response or nothing still. We require the funds as it is vital for us. I never ever in my life waited this long for FNB to release the credit funds, normally in 3 days it would reflect. Please, please, please finalize this and pay the money. I hate to always complain on HelloPeter before stuff gets resolved