1 reviews | Active since Aug 2012
Exhasperated!!!
<p>So i'm so done with this bank it's not even funny and now i mean it!!!!I'm FED-UP!!!! I've been a client for over 9 years and still no improvement!!!It's to scream about.I put a stop debit order request in every month just to find out that the people still debits my account and this happens like every month,every month i must call fnb and then wait for hours or try a whole ****** day to get helped really and i did stop it in the first place this is been goin on for a while now so i'm asking who gives them the right to do that i thought about it and came to the conclusion that the banks are working together to suck hardworking people out of their hard earned money so i;m thinking maybe someone at the third party bank knows someone at your bank and then they do this to you where you must pay all the bankfees at the end of the day whilst you ****** stopped the ****ed debit order in the first place cause i dont understand it worked at a time but now it simply does not anymore and whom benefits from all that..... the banks so im reporting my notion to the ombudsman cause i've been lenient with them for how long now and still they do the same thing!Why do you invent apps for the comsumer and then it doesn't work im so done with this entity i've finally had more than enough with their incompetence and high bankingfees now i'm actually more mad at them cause they've been deducting money for my credit card i have with them the whole day but the agreement was for R200 and they've already deducted R400 i mean i talked to them this morning and all that consultant told me was nothing!!!!They can't reverse the debitorders since it only went off today and will only reflect tomorrow so i must still AGAIN use all my resources tomorrow whom i wont be credited for to correct their mistakes whilst i took precautions to stop the ****** debit order in the first place but it does not seem to hold so why would'nt that sound fishy for anyone!!!REALLY come tomorrow im marching myself to a branch and just close this **** thing cause it's been a torn in my side from the very first day i openend the ****ed account with them!I dont even want to start on their *********** staff i dont know how they could employ such people then the lands actually full of unemployed that i believe would've done a more than better job unlike those idiots at FNB!!!So i'm really done now this has not been fun..."FNB HOW CAN WE ****** NOT HELP YOU!!In future i would really NOT recommend this stupid bank to ANYONE!</p>
Dear Miss Pieterse,
Thank you for your posting. I tried calling you to obtain more information regarding the debit orders you are referring to, in order for me to assist.
Please also be advised that we are not party to the agreement between you and the entity originating the debit order and you must cancel the debit order authority directly with this entity. You can contact This entity to find out who authorized them to deduct the funds from your account.
We will, for a period of six months, endeavour to ensure that the debit order is not debited to your account. We can do so by placing a stop payment on the debit order which will attract a charge.
Please also note that should the amount, description or debt order code change, the debit will still go off your account.
Your complaint reference is 934741.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Dear Miss Pieterse,
Thank you for your posting. I tried calling you to obtain more information regarding the debit orders you are referring to, in order for me to assist.
Please also be advised that we are not party to the agreement between you and the entity originating the debit order and you must cancel the debit order authority directly with this entity. You can contact This entity to find out who authorized them to deduct the funds from your account.
We will, for a period of six months, endeavour to ensure that the debit order is not debited to your account. We can do so by placing a stop payment on the debit order which will attract a charge.
Please also note that should the amount, description or debt order code change, the debit will still go off your account.
Your complaint reference is 934741.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
