Excessive unpaid items charge
My cheque account went overdrawn by a small amount (R100 odd). I deposited 500 to clear but noticed I was charged R155 for the unpaid balance. I had no warning about this charge or why I would be charged and im shocked to see a bank put such a large charge. This is probably one of the worst experiences I've had with FNB despite being a customer for over 10 years. This charge should be reversed
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)