1 reviews | Active since Jan 2019
EXCESSIVE CHARGES DUE TO TECHNICAL ERROR
about 4 days ago i experience a technical error while making payment for my airline ticket. my account was left on a huge minus(overdrawn).
out of panic, i contacted fnb to let them know what happened and why my account was in excess. they suggested that i fill in a dispute form which will take up to 7 working days before my account is rectified. my question now is, WHY ON EARTH IS FNB CHARGING ME R375+ ANOTHER R50 OF "ITEMS PAID" WITHIN THAT 7DAYS OF WAITING???
WHY IS FNB TAKING ADVANTAGE OF THIS ERROR THAT WASNT MY FAULT TO CHARGE ME THE MONEY I DO NOT HAVE??
IS THIS THE PART WHERE I SHOULD SAY "IM LEAVING FNB"? because clearly i cannot afford such exccessive charges which resulted from an error that was out of my control.
I NEED THOSE CHARGES REVERSED PLEASE
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
Thank you for reversing those bank charges that were stressing me out.
Thank you for reversing those bank charges that were stressing me out.