1 reviews | Active since Jun 2010
Excessive Charges
I know I was in the wrong for not having the required funds in my bank account when a debit order went off and I accept that responsibility. I am not trying to place blame on FNB for that. What I am questioning however is how it can be acceptable both ethically and morally for FNB to charge me R145 for a debit order that has been declined.<br> <br> What exactly am I being charged R145 for???<br> <br> Don't reply with the usual BS about that is the banks fee structure, I know this too, that is not my question.<br> <br> My question is what am I paying that R145 for?<br> <br> The entire process is electronic, from the debit order request that comes in to the decline because of insufficient funds. So I will ask again, what constitutes the R145.<br> <br> The only way I can logically answer this is to see the R145 as a cash *** from FNB's perspective in which case I am lobbying for the excessive charges to be dropped. Unless a solid response can be provided as to exactly what we are paying the R145 for.<br> <br> Please don't tell me a representative will be in contact etc etc. Provide your answer here to the benefit of everyone reading the post.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 700267.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 700267.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
