MM
Mthabisi M

1 reviews | Active since Jan 2014

18 May 2016, 10:37

Excessive and unreasonable penalties

<p>I underwent a difficult finacial crisis last month which resulted me having insufficiant funds in my account to pay all my debit orders.<br />I tried to stop some of the debit orders but they still went through. at the end i had 7 debit orders failling and fnb chaged me a fee of R138 for each failled debit order. I find this very highly unreasonable and excessive, I'm already struggling financially and the bank i've been loyal to for the past 7 years is making my financial situation worse. Now i have to pay over R1000 for failled debit orders. Where will i get this money from? Your penalties are very unreasonable please review and remove those penalties otherwise i have no choice but to find a new bank.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 May 2016, 11:52
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 924365.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)