#EXCESS ITEM FEE 1 ITEMS ON 15/02/

Item: FNB (First National Bank)
Rating: 2
Author: Dane M

FNB is a great bank. but they like to surprise you with unnecessary fees. Today, i noticed that an \#EXCESS ITEM FEE 1 ITEMS ON 15/02/"of R150 was taken from my account for a R84 transaction. How is this even possible? According to my knowledge you as a bank reserve these payments for suppliers. I know that retails has up to 60 days to withdraw its cash. But for a transaction I did a week ago. I was charge a R105 fee. Please refund this money"

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Replies (1)

FNB (First National Bank)'s replyOfficial

06 Feb 2015, 08:01

Hello dmesane,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 619003.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)

FNB (First National Bank)'s reply06 Feb 2015, 08:01

Official