EXCESS FEES

NOW..AS YOU HAVE SENT ME A STUPID RESPONSE

Let me explain this in easy terms.

Please Follow what I am saying.

On 9 October 2017, I had R 1176.59 in my account. I then drew R500.00 on 10 October 2017, and was then left with R676.59 in my account. I then also Swiped R100.00, which then brought my account to R576.59. The evening of 10 October 2017, the debit order of R829.72, was deducted from my account, and never returned(although I have requested a stop payment). I was then charged R155.00 excess fee, and on Saturday, whilst busy paying salaries, I was charged a further R775.00 for 5 items, which amounts to a mere R42.50 in total. I then had to physically go to the bank, request reversal of my debit order, as the system did not do this automatically

Now, let me do the math, take out your calculator!!!

If you returned my debit order, as per my instruction, my account would never have been overdrawn, as the details would have look like this:

DATE BALANCE BROUGHT FORWARD R 1 176.59 10-Oct Withdrwal R -500.00 10-Oct Swiped BP R -100.00 10-Oct Swiped BP R -160.00 Still Pending 12-Oct Tollgates R -42.50 13-Oct-17 BALANCE R 374.09 Moral of the story is, I stopped the debit order, you never returned it, and because of that, you messing my account to the max.

If I was at fault, I would understand it, but I most certainly am not at fault. I know I am not one of your biggest customers, however, I remain a customer. Can you please have this sorted, as I need to sort this with my employees!!!!!