EXCESS FEE **** POOR CUSTOMER SERVICE

On the 4th of July I logged a complain regarding the excess fee items being charged in my business acc now for the second time There’s no such a thing as a R360 excess fee The first time after 5 days it was reversed This time I see no effort whatsoever or solving or explaining how to avoid this from happening

As someone with both personal and business accounts with this bank, seeing their lack of communication and bad customer service Im definitely considering moving to another bank It’s not about the money but the experience itself, it’s been 20 days