Exceptionaly poor service from FNB Customer agents

I have resorted to log a complaint here because I have been shunted from pillar to post.

After speaking to several people on FNB via chat platform and attempt to call and call terminated by someone in credit card department after I was incorrectly put through to that department.

My enquiry is to have confirmation when my account is going to be debited so that I do not make an EFT and have the debit order going off in the same month of March.

I have been trying to resolve this since - 5th March - Logan gave me an email address for which I send the requested documents, no response or confirmation. - 20th March sent a follow up mail, no response. - 24th March morning follow up email, no response. - 24 March - Used the chat platform being past to whole lot of people who were not very helpful. I have a long list of names... - Tried calling kept been transferred from one person to another without being helped. - The last person (a gentleman) who I was transferred to this morning (credit card department) was very rude and hung the phone on me when I expressed my frustration that I am being transferred to wrong department every time.

All I need is confirmation if ;

1. Has the debit order been loaded? If yes, when will it go-off 2. If not, should I make EFT as per usual?

All I am avoiding is to have me making EFT and debit order going off in the same month.