Exceptionally poor service

Please note that yesterday I purchased a vehicle for R 60 000.00. I arranged to meet with the seller at Karaglen FNB branch in order to transact the amount directly at a teller in order to avoid any problems as I have done numerous times in the past with no problem. At the door I was told that the only way to transact is via EFT which I did at the FNB premises. I did that. This afternoon I received a very suspicious phone call from a man who introduced himself as Ernest from FNB (011 632b1000) who called to confirm the transaction. After I confirmed he actually began asking very suspicious personal details and I simply told him that He sounds like a ***** (he really sounded *************) after which he abruptly said "Then I'm reversing the transaction" and put the phone down without an effort in explaining further. I cannot describe my disappointment by such an FNB employee! Instead of helping, he placed me in an embarrassing position with the seller of the car. After I contacted your Chat Centre who could not help and explained that this is how FNB ensures security transactions, naturally I had to transfer the payment again as it already reflected as reversed! Once again, I cannot describe my outrage and frustration with such outrageously poor service! -- An FNB client of over 20 years.