Exceptionally Poor Customer Service

Spoke to a consultant yesterday to open up two accounts for my children. According to the consultant, I was to receive an email from her to complete a form to confirm the residential address. No Email came through. In the interim, I sent all relevant documentation to ***. I have received no confirmation that this email was received. I did not get the email from the consultant that I should sign and complete either. Call the number ***to follow up this morning, first consultant puts me on hold and transfers me automatically, the second consultant asks why am I calling her, explains my story she transfers me to inquiries. Get to Inquiries, the consultant was blatantly rude and drops the call. Call in again, get to consultant 4 and she says there is nothing she can do to help. Now I have 2 accounts opened for my kids, no account numbers, clearly, I will not receive the cards and I am wondering what the hell is the point then when consultants are rude af.