Exceptionally poor customer experience/service

<p>In 2006 i went under debt review (took the responsible approach), in about 2008/2009, i settlerd all of my debts. The debt review company advised that i could settle through them or i could settle myself. I did that. I also sent prooof of payment sto the debt review company. I though issue resolved. Was unable to make payment, made a plan to honor my obligations as best i could, and settled all debt as soon as i could. A while ago i needed some credit and FNB still had me under debt review, i discussed this with them and they said i need to supply a letter from the debt review company, which i did. Again bad advice from the debt review company, as it seems they listed me as stopped paying (but it was a letter, thin the less and i thought that FNB could look internaly and see all debts have been paid and i have been using my account and credit card responsibly. They refused to remove the status because the letter had said i had stoped paying the debt review company. Fact is that all debts had been settled so their is and was no more need to pay. I left it with them to resolve. Now in 2017, nearly 6 or 7 years down the road, i apply for a home loan and am declined because i am still under debt review. This is shocking. If i had left my debt and had it written off, the systems would probably be happy to give me credit again. I have always been a proud member of the FNB family, i have swayed so many people to the bank and would never have in a milion years guessed that i would be in this situation. I am about to loose out on buying my first home.</p> <p> </p> <p> </p> <p>What is more dissapointing is that i have had good money go through my account over the last 7 years, i opened up an FNB business account last year which is about to pick up on transaction, i have used my credit card responsibly. I have had vehicles financed through BMW which have shown up on my FNB profile, yet FNB cannot assist me with a home loan because i am still under debt review.</p> <p> </p> <p>And whats worse is now that i am looking for someone to contact to speak to about this, i cannot find a telephone number, i get sent to web pages with prepopulated information of which none is relevant to the query or depratment i am trying to contact</p> <p> </p> <p>Very upset customer.</p>