Exceptionally bad service from First National Bank. DO NOT Bank with them.

Exceptionally bad service quality by First National Bank!!! Referring to PayPal withdrawal transaction that is now 10 days overdue (reference number E023BS05I0). I receive income through PayPal. A withdrawal transaction to your verified bank account (FNB or non-FNB) should take 3-5 business days. I have now been waiting 10 business days and nothing is reflecting in my verified bank account as yet. After several phone calls and email messages to ***, the issue has still not been resolved and every time I contact them, there is a different excuse. The latest excuse being that there is some kind of technical difficulty with withdrawals from Paypal to non-FNB bank accounts, with no turnaround time to get the issue resolved. The consultant I last spoke to could not tell me when the issue will be resolved?! I am now left with a situation where I can't feed my kids this coming weekend, because the money that I worked very hard for, is not being paid into my account. It is THAT serious, because the withdrawal payment has not been done as promised and I live off my freelance income. FNB, please get your heads out of your ****s! You have technically ****** money from me at this point. Do not say that a transaction will take 3-5 days, when it doesn't. This is my livelihood. There is little to no communication from FNB and I wonder how many people are being *****ed like this at this point. Unacceptable. My hands are tied, what am I supposed to do when my clients pay me through PayPal and the only way for me to get my money into my bank account is through FNB online banking? There is literally no other way to get my money other than through FNB, as its the only bank that works with PayPal. Pay the money you owe me into my bank account immediately!!! I have sent several email enquiries and I am simply being ignored.

Elsa Diedericks