Exceptional services received .

Good day ,I was at FNB Daveyton Branch ,together with my business partner on the 20th July 2023.And we arrived there very frustrated and angry ,firstly at the entrance a beautiful lady by the name of Londiwe ,welcomed us with a smile ,she asked how can she help us? She attentively listened to our story ,she didn't wait time and directed us to her team leader ,Faith Matobetobe .She also listened to us ,she calmed us down and apologized ,she attended our matter ,because it was internet banking misunderstanding we had with the branch and FNB call centre.While Faith was attending to our matter ,branch manager came in ,he's name is Sam.He also heard our problem ,he apologied and what thrilled us was that ,he asked us question regarding our business what we do and he told him that we are an NPO and Sam further engaged with us informing us about CSR project they normally have at FNB.So the in a nutshell ,the branch turn our complaint into a compliment ,they went extra miles ,they were interested in our business .I never thought that I we could find such welcome especially in a township .So those three employees are wonderful and they know they story ,the bank language ,simplicity and sound mind .Faith must be promoted from team leader to another higher position .And Londiwe to another position too ,not forgetting Sam , an Executive I think .So thank you FNB branch ,Hope And Harmony Foundation Centre will be forever be indebted to you .We deiced to open accounts for our employees for their salaries .Keep up the good work and continue to do exceptional work .God will elevate you guys .Well done.