Exceptional Service

I had a problem where my account was frozen without my authorization on Thursday 18 February, I've phoned FNB 1000 of times and my matter still wasn't resolved. After a whole afternoon of phoning and being transferred from one person to another the call landed up with Sharon. She was very professional, friendly and immediately start working on my case, after 30 min she advised me that she need documents and will phone me back as soon as the matter was resolved. On Friday 19 February I received the call from Sharon to advise me that the hold is off my account and that I can access my money.<br> <br> I would like to say thank you for the exceptional service I received from her and that she went the extra mile.<br> This is the kind of service clients wants.<br> Keep up the good work<br>