Exceptional professionalism

During the last quarter of 2023, I changed one of my personal bank accounts' profile to Aspire in order to have access to the secure chat feature as I was finding myself walking inside the bank even for matters that I could have easily solved via the chat platform.

However, upon changing the status of my account and receiving the new card, I still did not have the secure chat feature. I called and emailed, without being assisted adequately until I decided to visit the Sandton City Branch, where I was assisted by Mr Mfundo Nxumalo. He assisted me with the matter for close to three months (the matter dragged not of his making, as he was updating me every step of the way), in the process he ended up roping in one of his superiors Ms Lungi Dube and they were both instrumental in seeing to it that I had the Secure Chat feature under my profile.

I would like to thank them both for their patience and determination in what was a very unique case that demanded exceptional level-headedness from both of them, when dealing, not only with me but with their back-end (IT) colleagues who were looking into the matter as well.

I think I'm owed eBucks or bank charges refund for all the months I was paying for the Aspire benefits without enjoying the full pecks, LOL!