exceptional poor service from Cape Gate FNB

As a new customer, I'm still without my bank card, and the situation has been incredibly frustrating.

Initially, my card was mistakenly sent to the Gateway branch in Durban instead of the Cape Gate branch, causing a week's delay. After waiting another week with no updates from FNB, I visited the bank and discovered that my card had never left the Gateway branch and that the person handling it was on leave, with no backup in place.

What frustrates me further is having to constantly follow up. The bank agent assured me that my card would be delivered by Wednesday. However, on Tuesday, I received an automated SMS and email saying my card was ready for collection. I drove 32 km, only to be told that these messages were automatic and my card wasn't actually there.

The Cape Gate agent promised my card would be delivered on Wednesday, but I received no communication about another delay. On Thursday, she assured me my card would be ready for collection either on Friday, August 2nd, or Monday, August 5th, but I received no further updates. I recently got another automated SMS and email saying my card has arrived, but I’m reluctant to drive another 30 km only to find out it’s another automated message.

Overall, my experience with FNB has been extremely poor.