ML
Mj L

1 reviews | Active since Oct 2020

14 Jan 2021, 14:44

Exceptional Customer service from FNB branch in Rosebank

I went to re-activate my bank account with FNB at Rosebank branch on the 24th December 2020, I know I should've Sent this earlier but due to too much work. Anyway I walked in at FNB branch Rosebank Mall and the gentleman was ok, the Consultant Ms. Fridah Tlomatsana, she stood up from her seat and sanitized the seat where the previous customer was seating and the desk and the pen, and called me while she is standing, I must say I have NEVER seen such service anywhere at FNB or any bank except Capitec bank 2-3 years ago. She is very informed with product knowledge and has exceptional customer service. I was supposed to have re-activated the account In August 2020 at Woodmead and I left instantly after the security guard was being rude, then I had gave up, I got a chance when I was in Rosebank and am glad I met Ms. Fridah Tlomatsana. She is an asset, company's recently forgot about service, I left Capitec bank because they lost the essence of service the virtue and imperative part of service in company. Please encourage her so that the whole staff could adopt her professional mannerism especially in Rosebank as it is going to be my only branch....

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