Exceptional customer service by Simphiwe Nhlapo

After two unsuccessful attempts of getting assistance with opening a Cheque account with FNB, I made a last attempt by visiting the Fourways mall branch on 25/09/19. I was welcomed by Simphiwe Nhlapo, who took the time to listen to my problem, requested that I email him the supporting documents required and advised that I could expect feedback by next week Tuesday. To my surprise I received a call from him the following morning 26/09/19, with the feedback that he had resolved my problem and that I could visit the branch at my earliest convenience to proceed with the opening of my new account. When I arrived at the branch he talked me through every step and also took the time to educate me about the products on offer. I would like to bring it to the attention of his branch manager, that Simphiwe is a valuable asset to the branch and his team. He turned what could have potentially been a bad experience (from the previous branch visits), to an absolutely pleasant experience. I have not received such outstanding customer service in a long time and I must say it was very refreshing. Thank you Simphiwe Nhlapo!