Excellent Service Received !

From the 30th of April I have tried in vain to be assisted with a letter of closure of a credit card that I had with First National Bank. After all the documentation was sent and following various follow up calls from my side, I was bluntly told that it boils down to the team leader`s discretion and pace of work. That was until a gentlemen by the name of Thabiso Maduna assisted me. He phoned me and informed me that he will be handling the query himself. Not even two hours later, I received the letter of closure and a friendly phone call from Thabiso Maduna to inform me that my enquiry was completed and the paperwork sent to me. He was professional, helpful and explanative in his conduct. And most importantly, he kept to his word. I will recommend FNB because of staff like him.