EXCELLENT SERVICE Mr Hloni and Mr Itumeleng

I went to the branch to open a business bank account and the staff at the door gave me a number and after the number was called I had a seat at a man called Hloni, wow what an experience.

Hloni took all my information and captured the information on the system. Hloni sent an email to my email account with the list of documents needed.

After the meeting I went back to the office and provided him with the signed documents, thereafter all was facilitated online.

Hloni clearly respects your time and realize that you cannot be sent from pillar to post and spent endless hours in a branch.

The account was opened and Hloni was the one facilitating all the step and directing me to the relevant point of contacts. This was truly a great experience in a society where poor service delivery became the norm, he walked the extra mile and went above and beyond.

I went to the branch on 26/06/2023 to get assistance with adding the new account to the App, Hloni saw me and he was immediately willing to assist, I respected the internal processes and respected his times and said I will wait in the que.

I met a man names Itumeleng , he immediately fami****ized himself with the progress and helped me. A cheerful man , bubbly personality and he went above and beyond to resolve my query.

Hloni wanted to move my personal account during the last meeting however my time was linited. On 26/06/2023 Itumeleng moved my personal accounts to FNB.

I already have 2 business account , 2 vehicles and 3 homeloans with FNB however never moved my personal account due to a previous bad experience at FNB Vaal.

Due to the joint efforts of Hloni en Itumeleng my accounts is moved and in the future these 2 gentleman will be my point if contact , not even the business banking unit.

If there is an incentive for moving clients to FNB please ensure that both Hloni en d Itumeleng both receive this as the moving of the account was a joint effort.

If Hloni ( first point of contact ) and Itumeleng ( second point of contact ) did not join their forces I would not have moved, these gents are equally responsible.

I had my ABSA account since the days of mega u cards and that has been since 2002.

Take care of these 2 gentleman because they are taking care of your business.

Most of the staff ( i dealt with multiple staff in the past and it was bad ) can certainly get some pointers from these 2 gents.

Hope this wil reach them and I will follow up from them as I will see them in the next few weeks again for another query.

Regards