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portia.ntuli portia.ntuli

1 reviews | Active since Oct 2016

26 Oct 2016, 07:22

Excellent Service from Matilda Babili at FNB in Birch Acres Mall , Tembisa

<p>I went to the FNB branch in Birch Acres Mall , Tembisa to make a few changes on my account. I was assited by Mathilda Babili. It was the most pleasant service I have received in a long time from a bank consultant. She informed me about a whole lot of services from my bank which are most beneficial to me as a client. She was so kind , caring, patient and very very informative. I sincerely hope she will get the recognition & compensation she that she deserves. I think she must assist me every single time I go to that branch :-) Thank You FNB for such a star. We need more people like her in the customer service industry because South Africa is lacking alot when coming to proper , up to standard customer service.</p> <p> </p> <p>Thanks and Kind Regards</p> <p>Portia</p> <p>A very happy & impressed FNB client</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Oct 2016, 11:58
Official

I've received your compliment that you logged. Thank you so much for taking the time to compliment Mathilda Babili.

I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"

We are truly glad to hear of the wonderful service you have received from our staff.
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Regards

Complaints Resolution

Melinda Duvenhage

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