JN
Jackie N

1 reviews | Active since Apr 2014

02 Apr 2015, 11:26

excellent service from Kenosi Modige

I really feel the need to compliment Mr Kenosi Modiga on the EXCELEENT SERVICE which he gave me.<br> <br> I was contacted regarding a credit card application and on acceptance I have had the worse experience ever. To be honest had it not been for my final call to Kenosi I would of opted to go with Standard Bank despite the fact that they were offering me a higher interest rate of 20% per annum. I have spent over 45 minutes been pushed from pillar to post, on numerous calls and still not receiving the assistance I required. I have even been transferred during a conversation without even been informed of same on more than one occasion.<br> <br> Perhaps consultants like Kenosi should supervise or offer mentorship to some of your staff.<br> <br> He was very professional, answered all my queries which were not addressed adequately on the quotation in a manner that a person who is not a numbers person like myself could understand.<br> <br> I trust that superiors acknowledged such persons more particularly because I earlier on went through your platinum lounge but was quickly transferred by another consultant who didn't even both to attempt to assist me.<br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Apr 2015, 12:39
Official
Hello tangc2005,

Thank you for this posting, feedback of this nature is always appreciated.

We are truly glad to hear of the wonderful service you have received from our staff.
***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)