SW
Skye W

1 reviews | Active since Feb 2011

08 Aug 2018, 10:08

Excellent service from Kelly Filda!

After a very frustrating 18 years with my bank, I decided enough was enough and to open a FNB account. I prepared myself to be frustrated with the process, but great was my surprise when all I received was excellent, friendly service! The lady I dealt with explained everything in detail and within the first couple of seconds I realized I am getting far more benefits from FNB than my current bank! Opening an account literally took a couple of minutes and I am left with a huge smile on my face. I have not had a smile on my face dealing with a bank in 18 years! Kelly Filda, FNB has a gem in you! You are my hero of the day! Your friendly and professional way of dealing with clients truly goes beyond expectations. You are a lady!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Aug 2018, 11:43
Official

Good Day,

I have received the compliment that you have logged. Thank you so much for taking the time to compliment the service you received from Filda Kelly.

I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"

We are truly glad to hear of the wonderful service you have received from our staff.
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Regards

Hello Peter Complaints

Naomi Petersen

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