Excellent Service from FNB's Malcom Malatji

I would like to give credit to Malcolm Malatji who assisted in getting my Ebucks voucher debacle sorted out. It was an absolute fiasco spanning 7 days until he was assigned to my query ! He took ownership of the error , even though it wasn't his ,explained the procedure that was going to take place to sort the vouchers out and kept me in the loop throughout the entire process ! It took him less than 24 hours to get my vouchers refunded and then he assisted me through the rebooking process . Thank you Malcolm Malatji for your excellent service