Excellent service from bank manager

The stellar service from bank manager Michael Bell (Vincent Park, East London) should be cloned. Since his arrival aa year or so ago, the service standard in the branch has improved markedly, and this is testimony to the person that Michael is. His values abd effort shine through him and his staff.

I had a subscription declined by Payfast obo Melon Mobile. Despite calls to both nobody could explain why payment was declined despite my account being in good order. Payfast could only say that the bank declined to process my payment.

I left a message for Michael. He investigated and came back with a logical explanation. My subscription payment was declined because such are not processed on Sundays (I thought we live in a digital economy where automation is the order of the day, but apparently not). He clarified that this applies only to subscription payments.

In a city and a country where service standards are low, sometimes by design, other times by default, Michaels's presence at FNB is refreshing and truly appreciated.